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  • IT Technician (Helpdesk)

    Posted: 10/13/2023

    Job Responsibilities:                 

    • Provide computer support via telephone, email and face-to-face contact
    • Troubleshoot computer equipment when problems reported
    • Ensure that all hardware and software are installed and operating properly
    • Assist with onboarding of new users
    • Maintain inventory of all equipment, software, and software licenses
    • Report hardware and software issues to vendors and coordinate support
    • Perform timely workstation hardware and software upgrades as required
    • Document internal procedures
    • Monitor Helpdesk for tickets assigned to the queue and process first-in first-out based on priority
    • Assist after hours to provide support as needed
    • Other duties as assigned

    Job Requirements:

    • Associate’s degree in Information Systems, Business, Communications or related field required; Bachelor’s degree is preferred
    • In lieu of degree, 3 to 4 years of experiences providing IT Helpdesk support is required
    • Excellent problem-solving and customer service skills
    • Ability to multi-task
    • Ability to exhibit professional and patient conduct under pressure within a fast-paced team environment
    • Strong written and verbal communication skills
    • Experience with Microsoft Windows and Microsoft Office Products. Professional certifications desired
    • Demonstrates working knowledge of current communications devices and protocols
    • Demonstrates analytical and troubleshooting skills with ability to troubleshoot end to end systems
    • Strong analytical, organizational, problem-solving and time-management skills
    • Strong teamwork, planning and coordination skills
    • Self-motivation, adaptability and the ability to meet aggressive deadlines
    • Possess or is able to obtain US Passport and can travel domestically and well as internationally