IT Technician (Helpdesk)

Job Responsibilities:                 

• Provide computer support via telephone, email and face-to-face contact
• Troubleshoot computer equipment when problems reported
• Ensure that all hardware and software are installed and operating properly
• Assist with onboarding of new users
• Maintain inventory of all equipment, software, and software licenses
• Report hardware and software issues to vendors and coordinate support
• Perform timely workstation hardware and software upgrades as required
• Document internal procedures
• Monitor Helpdesk for tickets assigned to the queue and process first-in first-out based on priority
• Assist after hours to provide support as needed
• Other duties as assigned

Job Requirements:

• Associate’s degree in Information Systems, Business, Communications or related field required; Bachelor’s degree is preferred
• In lieu of degree, 3 to 4 years of experiences providing IT Helpdesk support is required

• Excellent problem-solving and customer service skills
• Ability to multi-task
• Ability to exhibit professional and patient conduct under pressure within a fast-paced team environment
• Strong written and verbal communication skills
• Experience with Microsoft Windows and Microsoft Office Products. Professional certifications desired
• Demonstrates working knowledge of current communications devices and protocols
• Demonstrates analytical and troubleshooting skills with ability to troubleshoot end to end systems

• Strong analytical, organizational, problem-solving and time-management skills

• Strong teamwork, planning and coordination skills
• Self-motivation, adaptability and the ability to meet aggressive deadlines
• Possess or is able to obtain US Passport and can travel domestically and well as internationally